33hi77's Privacy Policy

1. Introduction

33hi77 ("we", "us", or "platform") places the highest importance on the privacy of its users. This privacy policy describes what information we collect when you visit our website 33hi77.lat, create an account, or use our services, how that information is used, and what you will be informed about regarding your rights.

By using our services, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us with any questions.

This policy is fully aligned with the Terms and Conditions page and both documents should be read together. No one under the age of 18 is permitted to use our services — our services are for those aged 21 and above only.

2. What Information We Collect

33hi77 collects only the information necessary to provide our services, manage your account, and meet legal obligations. A detailed description of the information collected is provided below:

2.1 Personal Identity Information

At the time of account registration, we may request the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID number or passport number (as part of the KYC process)
• Current address
• Email address
• Mobile number (for bKash / Nagad / Rocket verification)

2.2 Financial Information

To process deposits and withdrawals, we store your mobile banking account number (bKash, Nagad, Rocket). Full payment card details or bank account PINs are never stored.

2.3 Technical and Automatically Collected Information

When you visit our site, some information may be collected automatically:

• IP address
• Browser type and version
• Operating system
• Site visit time and date
• Browsing patterns and click data (via cookies)
• Device identifier

2.4 Gaming Activity Information

Your gaming activity on our platform — such as bet amounts, win/loss history, game preferences, and session duration — is recorded. This information is used for responsible gaming monitoring and service improvement.

3. How Your Information Is Used

33hi77 uses collected information for legitimate purposes only. The table below summarizes the purposes of use and their legal basis:

We never sell your personal information to third parties. The limited circumstances under which information is shared with third parties are described in detail in the section below.

4. Disclosure of Information to Third Parties

33hi77 is firmly committed to your privacy. Information may be disclosed to third parties only in the limited circumstances described below:

4.1 Service Provider Partners

Information may be shared with the technology and service provider organizations we work with to operate our platform — such as payment processors, game software providers (Pragmatic Play, Spribe, JILI, etc.), cybersecurity firms, and cloud hosting providers. These organizations may use data only to provide the contracted services.

4.2 Legal Obligations

Information may be disclosed in response to a legal directive, court order, or valid request from a regulatory authority. In such cases, we will provide only the information that has been requested.

4.3 Fraud Prevention

In cases of suspected fraud, money laundering, or other illegal activity, information may be shared with the relevant authorities.

4.4 Business Transfer

In the event of a future transfer of ownership or merger of 33hi77, your information may be transferred to the new ownership, but this privacy policy will continue to apply in such cases.

5. Cookies and Tracking Technology

Our site uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve our services.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and the basic functionality of the platform.
• Functional Cookies: Used to remember your preferences (language, display settings).
• Analytics Cookies: Used to understand site traffic and user behavior, which helps improve the service.
• Marketing Cookies: Used to display relevant advertisements, only with your consent.

5.2 Cookie Controls

You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may affect some functionality of the site.

6. Data Security Measures

33hi77 has implemented industry-standard technical and administrative measures to keep your personal information secure.

Complete security cannot be guaranteed on the internet, but 33hi77 is committed to maintaining the highest standards. If a security breach occurs, we will notify affected users as quickly as possible.

7. Data Retention Period

33hi77 retains your information only for as long as necessary. The retention policy for different types of information is described below:

• Account Information: Fully retained while the account is active. After account closure, retained for a specified period as required by law.
• Financial Transaction Records: Retained for the period necessary to meet legal and regulatory obligations.
• Gaming History: Retained for the period necessary for responsible gaming policy and dispute resolution.
• Communication Records: Customer service records are kept for a defined period after the relevant session is resolved.
• Marketing Consent: Retained until you withdraw consent or the relationship ends.

When the retention period ends, information is securely deleted or anonymized so that you can no longer be identified.

8. Your Personal Rights

You have the following rights over your information on the 33hi77 platform:

8.1 Right to Access

You may request at any time to know what information we hold about you. We will provide full details within a reasonable time.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. Some information can be changed directly from account settings; in other cases, you will need to contact our support team.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes. This can be done by using the unsubscribe link in marketing emails or by contacting us directly.

8.5 Right to Data Portability

You may request to receive your information in a structured, machine-readable format.

To exercise any of the rights mentioned above, contact us at [email protected] or get assistance through 24/7 live chat.

9. Privacy of Minors

33hi77's services are for those aged 21 and above only. We do not knowingly collect any information from minors. If we learn that a minor has created an account, we will immediately delete that account and the associated information.

If you learn that a minor is using our platform, please let us know. Parents and guardians are encouraged to monitor their children's online activity.

10. International Data Transfers

To provide our services, your information may be stored or processed on servers outside Bangladesh. Different privacy laws may apply in the countries to which information may be transferred.

Wherever data is processed, 33hi77 ensures that the standards described in this privacy policy are maintained and that the necessary contractual safeguards for data protection are in place.

11. Changes to the Privacy Policy

33hi77 may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, you will be notified by email or through a notification on the platform.
• Continued use of the services after changes will be considered as your acceptance of the updated policy.

We recommend that you review this page regularly so that you remain informed about the latest policy.

12. Contact Us

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us through any of the following means:

We aim to resolve all privacy-related requests as quickly as possible — generally within a few business days. For more information, visit our FAQ page or read the Responsible Gaming page.